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The device you connected to has new features for USB-C that the cable doesn’t support. The device or dongle isn't connected to the correct USB-C port on your PC (or phone). The device or dongle is using an external hub or dock to connect to your PC (or phone). Too many other Alternate Mode devices or dongles are connected to your PC (or phone). USB™ multi-port adapters with Ethernet connectivity and some Ethernet adapters are not compatible at this time (due to IC design). Click here for more information. The display driver does not support Mac® computers with the M1 processor at this time, contact your computer manufacturer to verify if your computer supports the display driver.
|TS-990S, TS-890S, TS-590SG, TS-590S, TH-D72A/E|
KPG-22U, KPG-46U, KPG-186U
Virtual COM Port Driver
|Last updated : August 21, 2019|
|Thank you for choosing the KENWOOD transceivers. You can connect your TS-990S, TS-890S, TS-590SG, TS-590S, or TH-D72A/E to a PC via a USB cable, or you can connect your TH-K20A/E, TH-K40A/E, TM-281A/E, TM-481A, or other transceivers to a PC via the KPG-22U/46U/186U programming cables by installing the virtual COM port driver in the PC, and then utilize the Radio Control Program, Memory Control Program, or other software we have provided.|
|This virtual COM port driver installation program is provided by Silicon Laboratories Inc.|
|After reading through the following explanations, feel free to download and install the software.|
|1.||Operating System (OS)|
Windows® 7 (32-bit or 64-bit)
Windows® 8.1 (32-bit or 64-bit)
Windows® 10 (32-bit or 64-bit)
USB 2.0 interface.
|Installing the virtual COM port driver|
|ATTENTION: Do not connect the device to a PC before installing the virtual COM port driver.|
|Extract the downloaded file ('CP210x_Windows_Drivers.zip' for Windows® 7/8.1, or 'CP210x_Universal_Windows_Driver.zip' for Windows® 10) into a designated folder.In the designated folder, a folder labeled 'CP210x_Windows_Drivers' or 'CP210x_Universal_Windows_Driver' will be created.|
In the created folder, double click the 'Cp210xVCPInstaller_x86.exe' with 32-bit OS, or the 'Cp210xVCPInstaller_x64.exe' with 64-bit OS, and follow the instructions that appear on the display to install the virtual COM port driver.
|Connecting the device to a PC|
|Turn the transceiver power ON, then connect it to a PC via a connection cable for the transceiver. The PC will detect new hardware.|
The installation of the device driver software will start automatically.
If a reboot request appears, please reboot the PC.
|Confirming the COM port number|
|Open the 'Device Manager' to confirm which COM port number is assigned for connection with the device.|
(Confirm the COM port number after turning on the transceiver and connecting the transceiver to the PC using a USB cable, or after connecting the KPG-22U/46U/186U to the PC.)
For Windows® 7
1. Click the Windows® [Start] button.
2. Right-click [Computer], then click [Properties].
3. Click [Device Manager] in the displayed window.
4. [Device Manager] window will appear.
For Windows® 8.1 and Windows® 10
1. Right-click the Windows® [Start] button.
2. Click [Device Manager] in the displayed window.
3. [Device Manager] window will appear.
Click “Ports (COM & LPT)” to extend it, then you can find “Silicon Labs CP210x USB to UART Bridge (COMxx)”.The “COMxx” number is different depending on your PC.
In the above example, “Silicon Labs CP210x USB to UART Bridge (COM3)” is listed. This means that COM3 is assigned for the connection with the transceiver.
Select this port number in the configurations for communication in the software you are using.
When connecting a TS-890S transceiver to the PC, 2 virtual COM ports are assigned as follows.
In the TS-890S Menu settings, these 2 virtual COM ports are defined as [Virtual 'Standard' COM Port] and [Virtual 'Enhanced' COM Port].
These 'Standard' and 'Enhanced' virtual COM ports are distinguished as follows.
•Double-click on these in the Device Manager to display the respective Properties windows.
•Select the 'Details' tab and then select 'Location Paths' (or 'Rutas de acceso de ubicación':Español, 'Chemins d'accès des emplacements':Français, 'Speicherortpfade':Deutsch, 'Percorsi':Italiano, 'Locatiepaden':Nederlands) from the Property drop-down menu.
•Move the mouse cursor to the line displayed in the 'Value' column (the top line if multiple lines are displayed) and check the number in the parenthesis on the right end of the character string.
The port displayed with the number (1) is the virtual COM (Standard) port of the transceiver.
In the display example above, the virtual 'Standard' COM port is assigned to COM3.
The port displayed with the number (2) is the virtual COM (Enhanced) port of the transceiver.
In the display example above, the virtual 'Enhanced' COM port is assigned to COM4.
Please also refer to the TS-890S Instruction manual for details.
|If you agree with the details listed above, click one of the following links corresponding to each OS to download the virtual COM port driver installation program.|
| For Windows® 7/8.1：|
'CP210x_Windows_Drivers.zip'(v6.7.6) 6.83MB download
For Windows® 10：
'CP210x_Universal_Windows_Driver.zip'(v10.1.8) 878KB download
|You can also download the latest and earlier versions virtual COM port driver installation program from the Silicon Laboratories website. (The URL link is subject to change.).|
| Microsoft®, Windows®, and Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries.|
This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
Original product version: Windows 10, version 1703
Original KB number: 4021854
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
To fix this issue, use one of the following methods.
To resolve this issue, install update 4022716.
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
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If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
See the device manufacturer's user guide for specific instructions about how to install the driver.
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
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When it restarts, Windows will try to reinstall the device by using the device-specific driver.